Information for Clients Chichester Notary Limited The Lodge, Barnham Court Church Lane, Barnham West Sussex PO22 0BP England Tel: +44 (0)1243 555070 (office) +44 (0)7711 735873 (mobile) Email: Michael.email@example.com Chichester Notary Limited, a company incorporated in England and Wales under registered number 12541146, provides the services of Michael Paul Camps (the “Notary”) as a Notary Public carrying out all permitted notarial activities including, where appropriate, arranging legalisation of documents and sending them to their final destination. An essential part of a notary’s role is to maintain and keep records. You can view details of how we handle your data here. Price: Our fees are based on an hourly rate of £300, normally subject to a minimum fee of £150, plus disbursements. The fee charged may include time spent on preliminary advice, drafting and preparation time, making and receiving telephone calls, correspondence written and received in all formats, arranging legalisation and record keeping. Some documents require legalisation before they will be accepted for use in the receiving jurisdiction by obtaining an apostille through the UK Foreign and Commonwealth Office and, for some countries, additional legalisation is required through the relevant embassy or consulate. The cost of legalisation, including agent’s fees and carriage to and from the legalising authority and the cost of posting or couriering the documents to you or another person will normally be passed on to you and will any travelling costs. Our fees are not subject to VAT. Payment can be made by cash or cheque made payable to “Chichester Notary Limited” or, by special arrangement, by bank transfer. Payment of my fee and disbursements is due when the document has been prepared which we may retain pending payment in full. Occasionally unforeseen or unusual issues arise during the course of the matter which may result in a revision of my fee estimate. Examples of this could include where additional documents are required to be notarised, additional translations or legalisations are needed to meet the requirements of the receiving jurisdiction, third party fees are adjusted to reflect external factors such as fuel price changes and so on. We will notify you of any changes in the fee estimate as soon as possible. Service Information Each notarial matter is different and the requirements and timescales will vary according to whether the client is a private individual or a company and according to the processing times of third parties such as the Foreign and Commonwealth Office, legalisation agents, translating agencies and couriers, etc. Some of the typical key stages are likely to include: Receiving and reviewing the documents to be notarised together with any instructions you may have received Liaising with your legal advisors or other bodies to obtain the necessary documentation to deal with the document (e.g. information from Companies House or foreign registries, powers of attorney etc) Checking the identity, capacity and authority of the person who is to sign the document If a document is to be certified, checking with the issuing authorities that the document/award is genuine. In the case of academic awards, this would entail checking with the appropriate academic institutions Meeting with the signatory to verify their identity and to ascertain that they understand what they are signing and that they are doing so of their own free will and ensuring that the document is executed correctly Drafting and affixing or endorsing a notarial certificate to the document Arranging for the legalisation of the document as appropriate Arranging for the storage of copies of all notarised documents in accordance with the requirements of the Notarial Practice Rules 2019 Redress We and the Notary are insured under a professional indemnity policy for at least £1,000,000.00. Complaints and Regulatory Information The Notary’s notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury: The Faculty Office 1 The Sanctuary Westminster London SW1P 3JT Telephone 020 7222 5381 Email Faculty.firstname.lastname@example.org Website www.facultyoffice.org.uk If you are dissatisfied about the service you have received please do not hesitate to contact us. If we are unable to resolve the matter you may then complain to the Notaries Society of which the Notary is a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute. In that case please write (but do not enclose any original documents) with full details of your complaint to: The Secretary of The Notaries Society PO Box 7655 Milton Keynes MK11 9NR Email: email@example.com Tel : 01908 803527 If you have any difficulty in making a complaint in writing please do not hesitate to call The Notaries Society or The Faculty Office for assistance. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified us that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result: Legal Ombudsman P O Box 6806 Wolverhampton WV1 9WJ Tel: 0300 555 0333 Email: firstname.lastname@example.org Website: www.legalombudsman.org.uk If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaints process.